Customer Satisfaction Questionnaire

Customer Satisfaction Questionnaire

In order to help us continually improve our service, we would very much appreciate your honest feedback on our performance.

Your Name:

Date:

Your Email (required):

Matter description / number:

Person who handled your matter:

I believe you:

1. clearly explained the services to be provided from the outset:
AgreeDisagreeNeither agree nor disagree

2. were clear about costs from the outset:
AgreeDisagreeNeither agree nor disagree

3. demonstrated the necessary technical expertise:
AgreeDisagreeNeither agree nor disagree

4. gave clear, sound advice:
AgreeDisagreeNeither agree nor disagree

5. responded promptly and kept me up-to-date:
AgreeDisagreeNeither agree nor disagree

6. met deadlines:
AgreeDisagreeNeither agree nor disagree

7. were accessible:
AgreeDisagreeNeither agree nor disagree

8. showed commitment in looking after my interests:
AgreeDisagreeNeither agree nor disagree

9. provided clear and full information about costs throughout:
AgreeDisagreeNeither agree nor disagree

10. provided good value for money:
AgreeDisagreeNeither agree nor disagree

11. are a firm I would instruct again and recommend to others:
AgreeDisagreeNeither agree nor disagree

Additional comments: